Skype For Business Web App On Mac Having Network Connectivity Issues

Posted By admin On 15.09.21

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Skype and Lync do an excellent job of coping with poor / variable network conditions, but ultimately the quality and consistency of your internet connection will play a big part in your experience when working from home/talking to other users/companies over federation.

Sometimes with quality issues it is hard for users to understand if the problem is their connection. Event for users with “good connections”, it’s worth testing to see if the connection is contented or someone else in the house isn’t hammering the connection.

There are a number of tools admins/users can use to test the quality of an internet connection.

. If possible, test the internet connection by browsing to a web page. If the connection isn't working, contact your ISP. Run our approved test tool at tools.voxygen. This will tell you whether your corporate network can connect to Skype. If your internet connection is working, proceed to the next check. Audio from all participants will be heard, but the Skype for Business on Mac client will only display video of the current speaker. The Web App could be used if viewing video from multiple participants at once if desired. See how to use the Web App when you have the client installed. Having problems with your Skype for Business calls? An Internet connection is the most likely culprit. A poor Internet connection can cause low-quality audio and video, delays, and dropped calls. During a call, the connection indicator is displayed and clicking it provides additional information. Skype for Business, formerly Lync 2013, for Windows Phone extends the power of Lync and Skype for Business to your mobile device – including voice and video over wireless, rich presence, instant messaging, meetings, and calling features from a single, easy-to-use interface.

Testing Sign in/Signalling on Lync:

Remote Connectivity Analyzer

First off, if you can’t even sign into Lync, you can test your connectivity and ports with the Microsoft Remote Connectivity Analyser (https://testconnectivity.microsoft.com/)

This has a number of tests for Exchange, Lync and Office 365

Microsoft Lync Connectivity Analyzer (mobile app connectivity)

Microsoft Lync Connectivity Analyzer helps Lync administrators find out if the deployment and configuration of their Lync Server environment meets the requirements to support connections from Lync Windows Store app for Windows 8 and Windows RT and from Lync mobile apps.

Testing Session / Connection Quality Apps:

Lync / Skype Test Call

Both Lync and Skype have the ability for you to do a test call that is recorded and played back to you. This is in the box and can give a very quick and easy assessment of the quality of your connection:

Lync has a check button on the dial pad, Skype has an Exch / Sound Test Service Bot

Lync Connectivity Analyser

Windows 8 Modern App (http://go.microsoft.com/fwlink/?LinkId=322110)
Windows Desktop App (http://go.microsoft.com/fwlink/?LinkId=327914)

A free app from Microsoft that literally signs into your Lync System and relays media from the edge. This is useful as it is testing the exact path between your endpoint and the Lync System (be it online or Server). It shows Network MOS, Packet Loss and Jitter in nice visual graphs. This is nice because it will do a true VoIP Test, some of the other tools get stuck with NAT routers a they have no ICE/STUN/TURN.

Testing Session / Connection Quality Online Services:

These Services and test tools can give a lot more detail, but often require Java (to create a two way connection to test and give feedback

SpeedTest.net / PingTest.net

This is usually my default starting point, nothing to install, no need for java for the basic speed test. It gives ping and throughput

Pingtest.net (sister site) Does require Java looks at more than throughput, but also at consistency (packet loss, Jitter), which is key for VoIP/Video. It even gives a MOS score

Microsoft TRRIPP / Office 365 Fast Track Network Analysis

Microsoft use software from Visualware to provide a good selection of network testing (requires Java).

Skype For Business Web App On Mac Having Network Connectivity Issues

These are provided as the TRIPP (Transport Reliability IP Probe) / Office 365 Network Analysis tool Cloud app

Edit: The Tripp links have now been replaced with FastTrack

~~Amsterdam, NL: http://trippams.online.lync.com~~
~~Blue Ridge, VA: http://trippbl2.online.lync.com~~
~~Dublin, IE: http://trippdb3.online.lync.com~~
~~Hong Kong: http://tripphkn.online.lync.com~~
~~San Antonio, TX: http://trippsn2.online.lync.com~~
~~Singapore: http://trippsg1.online.lync.com~~

North America: http://na1-fasttrack.cloudapp.net/

EMEA: http://em1-fasttrack.cloudapp.net/

APAC: http://ap1-fasttrack.cloudapp.net

Unfortunately these tools seem to conflict with Java’s heightened default security stance (the apps are not signed), so you may have to reduce the desktop java security level/ create exceptions.

These tools provides lots of detail and tests. Best of all users can go to advanced, view test and paste the results to you in an email/IM (requires browser pop up).

You can also go direct to Visualware to run a superset of these tests. You can also buy them to install in your own datacentre.

Got a favourite tool or technique I have missed? Let me know. Also be sure to subscribe via RSS or email for updates to the blog